Examples of problems that can come up in a private seniors’ residence (PSR)

Most of the time, people who choose to live in a private seniors’ residence (PSR) like living there. But problems do occasionally come up regarding the conditions of your lease. You may also witness a problem of this kind as the informal or family caregiver of a person living in a PSR.

That’s where the CAAP LEASE service can be very helpful.

Here are a few questions about situations you may encounter:

  • What do I do if I receive a renewal notice? How long do I have to respond?
  • Can I refuse a rent increase? How?
  • Can the residence change the price of services or care during the lease?
  • What do I do if the services included in my lease aren’t being provided?
  • What do I do if I’m being charged additional fees on top of those included in the lease?
  • What do I do if the residence isn’t keeping the common areas clean and well-maintained?
  • What do I do if something breaks in my unit and the residence doesn’t repair it?
  • What do I do if I’m threatened with eviction or pressured in any other way?
  • What if staff are being abusive toward me?
  • How do I terminate my lease?
  • If I become less self-reliant, can I change the conditions of my current lease (by adding services) to meet my new needs?
  • If, for health reasons, I require special care offered elsewhere, can I terminate my lease? How do I do that?
  • How do you terminate the lease of a PSR resident who has died? How quickly can the lease be terminated and what is required? What fees can be charged?

If you have any problem related to a PSR lease, including the ones mentioned above, contact your local CAAP for information and help and to find out how to handle the issue properly.

To find and contact your local CAAP: