Examples of problems that can come up in a private seniors’ residence (PSR)

Most of the time, people who choose to live in a private seniors’ residence (PSR) like living there. But problems do occasionally come up regarding the conditions of your lease. You may also witness a problem of this kind as the informal or family caregiver of a person living in a PSR.

That’s where the CAAP LEASE service can be very helpful.

Here are a few questions about situations you may encounter:

• What do I do if I receive a renewal notice? How long do I have to respond?
• Can I refuse a rent increase? How?
• Can the residence change the price of services or care during the lease?
• What do I do if the services included in my lease aren’t being provided?
• What do I do if I’m being charged additional fees on top of those included in the lease?
• What do I do if the residence isn’t keeping the common areas clean and well-maintained?
• What do I do if something breaks in my unit and the residence doesn’t repair it?
• What do I do if I’m threatened with eviction or pressured in any other way?
• What if staff are being abusive toward me?
• How do I terminate my lease?
• If I become less self-reliant, can I change the conditions of my current lease (by adding services) to meet my new needs?
• If, for health reasons, I require special care offered elsewhere, can I terminate my lease? How do I do that?
• How do you terminate the lease of a PSR resident who has died? How quickly can the lease be terminated and what is required? What fees can be charged?

If you have any problem related to a PSR lease, including the ones mentioned above, contact your local CAAP for information and help and to find out how to handle the issue properly.