[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”16px|auto|40px|auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ header_font_size=”40px” header_2_text_color=”#1b4984″ header_2_line_height=”1.5em” header_3_text_color=”#ed6b4b” header_3_line_height=”1.3em” hover_enabled=”0″ inline_fonts=”Dosis” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
If a problem pits you against the manager of the private seniors\u2019 residence (PSR) where you live, whether regarding your lease or the delivery of care or services, a CAAP advisor will be able to go over the different ways<\/strong> you can go about resolving the issue.<\/p>\n <\/span><\/p>\n This is a voluntary negotiation<\/strong> between the senior living in a PSR and the PSR manager in order to reach an agreement. If you want, you can be accompanied<\/strong> by<\/strong> an informal or family caregiver or a local CAAP advisor.<\/span><\/p>\n If the negotiation fails<\/strong>, the owner has the option of filing a motion with Tribunal administratif du logement (you don\u2019t). If a negotiated agreement isn\u2019t reached and the owner decides not to file a motion with the Tribunal, your lease would be renewed under the same conditions as the previous lease<\/strong> (without the proposed changes).<\/p>\n <\/b><\/p>\n Before the motion is heard by a Tribunal commissioner, the Tribunal will offer interested parties a mediation session with a Tribunal mediator whose job it is to help the parties find a solution. For the mediation to take place, both parties must be willing to participate<\/strong>.<\/p>\n If mediation doesn\u2019t the two parties reaching a mutually acceptable agreement, the motion goes to Tribunal administratif du logement for a hearing.<\/p>\n <\/span><\/p>\n The motion is filed, presented, and defended before a Tribunal judge, who will issue a final ruling<\/strong> (meaning there can be no appeal).<\/span><\/p>\n Depending on the nature and complexity of the case, the Tribunal could require a pre-hearing case management conference<\/em> and a pre-motion conference<\/em>, attended by the parties concerned, in order to prepare for the hearing and make sure it goes smoothly.<\/p>\n It\u2019s important to understand that these steps won\u2019t apply in every case<\/strong> and that they can vary according to the nature of the problem<\/strong>. The process will also depend on the willingness of the parties to come to a mutually acceptable agreement.<\/p>\n A CAAP advisor will be able to lay out the best options <\/strong>for your situation. The advisor can also provide support for each step of the process, if you want.<\/p>\n Remember that you are free to do what you see fit.<\/strong> It\u2019s important to understand the implications and the specific nature of each option before deciding to pursue one of them.<\/p>\n <\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.21.0″ custom_padding=”|20px||20px|true|true” hover_enabled=”0″ border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.16)” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item open=”on” open_toggle_text_color=”#40b5bf” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#cecece” icon_color=”#ffffff” _builder_version=”4.21.0″ body_font_size=”16px” body_line_height=”1.6em” body_link_text_color=”#40b5bf” text_orientation=”left” hover_enabled=”0″ global_colors_info=”{}” toggle_text_color=”#000000″ toggle_level=”h2″ toggle_font=”|700|||||||” toggle_font_size=”21px” toggle_letter_spacing=”1px” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#ed6b4b” sticky_enabled=”0″]<\/p>\n<\/b><\/h3>\n
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AGREEMENT NEGOTIATED between the parties<\/b><\/h3>\n
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MEDIATION by Tribunal administratif du logement<\/b><\/h3>\n
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HEARING before Tribunal administratif du logement<\/b><\/h3>\n
Be sure to ask the CAAP advisor all the questions you need
to make an informed decision.
<\/b><\/h2>\nTo find and contact your local CAAP:<\/strong><\/h3>\n