[et_pb_section fb_built=”1″ inner_shadow=”on” fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_image src=”https:\/\/fcaap.ca\/wp-content\/uploads\/2021\/04\/Visuel_Principal_CAAP_sur_le_BAIL_1920x701_ang.png” title_text=”Visuel_Principal_CAAP_sur_le_BAIL_1920x701_ang” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” padding_right_2=”12px” padding_left_2=”12px” padding_top_bottom_link_2=”false” padding_left_right_link_2=”true” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”3_4″ specialty_columns=”3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner make_equal=”on” _builder_version=”4.16″ _module_preset=”default” custom_padding=”||2px|||” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” text_font_size=”18px” header_font=”||||||||” header_font_size=”40px” custom_margin=”||-31px|||” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”15px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”” header_font_size_phone=”30px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”25px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|tablet” inline_fonts=”Dosis” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
<\/p>\n
Do you live in a private seniors\u2019 residence (PSR)? Do you need help resolving a problem related to your lease or the services you receive at the residence? Are you an informal caregiver for someone living in a PSR who needs help guiding them through the situation?<\/p>\n
<\/p>\n
You should know that CAAP (Centre d\u2019assistance et d\u2019accompagnement aux plaintes)<\/strong>\u00b9 advisors can provide you with information<\/strong>, help<\/strong>, and support <\/strong>in resolving a problem regarding your residential lease.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font_size=”12px” custom_margin=”78px||-1px||false|” locked=”off” global_colors_info=”{}”]<\/p>\n \u00b9 Translation : Complaint Assistance and Support Centre <\/span><\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” custom_padding=”0px||4px|||” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#ed6b4b” divider_position=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”50px||50px||true|false” custom_padding=”||0px|||” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font_size=”36px” min_height=”53px” custom_margin=”||-3px|||” custom_padding=”0px||8px|||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ header_2_font_size=”30px” min_height=”226px” custom_margin=”-14px|||||” custom_padding=”8px|||||” global_colors_info=”{}”]<\/p>\n <\/span><\/p>\n A private seniors\u2019 residence (PSR) is a residential building for <\/span>independent or semi-independent <\/strong>\u00a0seniors <\/span>(65\u00a0years+)<\/strong>. In addition to renting <\/span>rooms or apartments<\/strong>, PSRs also offer <\/span>various services<\/strong> (meals, care, maintenance, etc.).<\/span><\/p>\n In Quebec, the private seniors\u2019 residence<\/strong> (PSR) designation can only be used by an operator who has obtained a certificate of conformity,<\/strong> which guarantees that the residence meets certain requirements regarding safety and quality of service<\/strong>.<\/p>\n [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjMxMTQifX0=@” url_new_window=”on” button_text=”Certification for private seniors\u2019 residences (PSRs) ” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#40b5bf” button_bg_enable_image=”off” button_font=”|600|||||||” button_use_icon=”off” custom_padding=”10px|18px|10px|18px|true|true” button_text_size_tablet=”” button_text_size_phone=”18px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#ed6b4b” button_bg_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_text _builder_version=”4.16″ link_text_color=”#40b5bf” header_3_text_color=”#ed6b4b” custom_margin=”||18px|||” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#ed6b4b”]<\/p>\n <\/span><\/p>\n A lease is more than a simple formality. <\/span>It\u2019s a contract between you and the residence<\/strong> and signing it is mandatory. The lease defines most of your rights and obligations, as well as the services the residence will provide. A lease in a private seniors\u2019 residence (PSR) needs to include the following three documents: the <\/span>lease<\/strong> itself, <\/span>Appendix 6<\/strong>, and the residence\u2019s <\/span>rules<\/strong>.<\/span><\/p>\n To learn more about PSR leases, the following documents are essential reading:<\/strong><\/p>\n <\/strong><\/p>\n [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjMyNTcifX0=@” url_new_window=”on” button_text=”One lease, three documents” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#40b5bf” button_bg_enable_image=”off” button_font=”|600|||||||” button_use_icon=”off” custom_padding=”10px|18px|10px|18px|true|true” button_text_size_tablet=”” button_text_size_phone=”18px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#ed6b4b” button_bg_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_text _builder_version=”4.18.0″ link_font=”||||on||||” link_text_color=”#40b5bf” custom_margin=”25px|||||” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#ed6b4b”]<\/p>\n [\/et_pb_text][et_pb_divider color=”#ed6b4b” divider_position=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”3px||50px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ header_2_font_size=”30px” global_colors_info=”{}”]<\/p>\n <\/span><\/p>\n As a tenant in a private seniors\u2019 residence, you have <\/span>rights that must be respected and obligations<\/strong> <\/span>to meet<\/strong>.<\/span>\u00b2<\/span><\/span><\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||3px|||” global_colors_info=”{}”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”bulletlist” _builder_version=”4.16″ ul_line_height=”1.5em” header_3_text_color=”#ed6b4b” global_colors_info=”{}”]<\/p>\n <\/strong><\/p>\n <\/strong><\/p>\n [\/et_pb_text][\/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_class=”bulletlist” _builder_version=”4.16″ ul_line_height=”1.5em” header_3_text_color=”#ed6b4b” header_3_line_height=”1.3em” global_colors_info=”{}”]<\/p>\n <\/strong><\/p>\n <\/strong><\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”0px|auto|-2px|auto||” custom_padding=”12px||0px|||” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font_size=”12px” custom_margin=”||50px|||” global_colors_info=”{}”]<\/p>\n \u00b2 The information on this site has no legal value and is for information purposes only. <\/span><\/p>\n [\/et_pb_text][et_pb_divider color=”#ed6b4b” divider_position=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”50px||50px||true|false” custom_margin_tablet=”” custom_margin_phone=”50px||0px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_sidebar orientation=”right” area=”et_pb_widget_area_2″ show_border=”off” disabled_on=”on|on|off” _builder_version=”4.16″ header_font=”|700||on|||||” header_text_align=”center” header_text_color=”#ed6b4b” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”1.2em” body_font=”||||||||” body_text_align=”center” body_text_color=”#1b4984″ body_font_size=”18px” text_orientation=”center” custom_margin=”||-37px|||” custom_padding=”||0px|0px|false|false” header_font_size_tablet=”” header_font_size_phone=”” header_font_size_last_edited=”on|desktop” body_font_size_tablet=”” body_font_size_phone=”12px” body_font_size_last_edited=”on|phone” header_text_shadow_style=”preset2″ global_colors_info=”{}”] You can check whether a residence has its certificate of conformity, by consulting the Registre des r\u00e9sidences priv\u00e9es pour a\u00een\u00e9s.<\/a><\/strong> (in French only)[\/et_pb_testimonial][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”-1px|auto||auto||” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font_size=”36px” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ header_2_text_color=”#1b4984″ header_2_font_size=”30px” header_2_line_height=”1.3em” header_3_font=”|700|||||||” header_3_text_color=”#ed6b4b” min_height=”398px” custom_margin=”-37px|||||” custom_padding=”0px|||||” global_colors_info=”{}”]<\/p>\n <\/strong><\/p>\n <\/span><\/p>\n Most of the time, people who choose to live in a private seniors\u2019 residence (PSR) like living there. But as in life, problems in residences do happen.<\/span><\/p>\n Does a proposed increase in rent seem unjustified? Are you dissatisfied by the care or a service provided by the residence? Are you being told that the cost of a service included in your lease will be increased?<\/p>\n Regardless of the source of dissatisfaction,<\/strong> it\u2019s important to talk about it and try to come to an agreement. CAAP advisors can provide you with information and support <\/strong>at every step as you try to reach an acceptable agreement.<\/p>\n [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjMyNjIifX0=@” url_new_window=”on” button_text=”Examples of problematic situations ” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#40b5bf” button_bg_enable_image=”off” button_font=”|600|||||||” button_use_icon=”off” custom_padding=”10px|18px|10px|18px|true|true” button_text_size_tablet=”” button_text_size_phone=”18px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#ed6b4b” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/fcaap.ca\/wp-content\/uploads\/2020\/10\/AdobeStock_210044505_caap.jpg” title_text=”AdobeStock_210044505_caap” align=”center” _builder_version=”4.16″ _module_preset=”default” module_alignment=”center” max_height=”450px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”18px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ ul_line_height=”1.5em” header_2_text_color=”#1b4984″ header_3_font=”|700|||||||” header_3_text_color=”#ed6b4b” custom_margin=”29px|||||” global_colors_info=”{}”]<\/p>\n <\/span><\/p>\n If you feel your lease isn\u2019t being respected or have a problem with the care or services provided by the residence, your first move <\/span>should be to inform the residence manager<\/strong>.<\/span><\/p>\n If you aren\u2019t comfortable informing the manager or want help and support in doing so<\/strong>, contact a CAAP advisor in your area<\/strong> for information, help, and any support you may require. CAAP advisors can also help you consider your options\u00b3<\/span> :<\/span><\/p>\n <\/p>\n [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjMyNjYifX0=@” url_new_window=”on” button_text=”A variety of solutions to your problem ” button_alignment=”left” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#40b5bf” button_bg_enable_image=”off” button_font=”|600|||||||” button_use_icon=”off” custom_padding=”10px|18px|10px|18px|true|true” button_text_size_tablet=”” button_text_size_phone=”18px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#ed6b4b” button_bg_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_text _builder_version=”4.16″ text_font_size=”12px” custom_margin=”42px|||||” custom_padding=”||5px|||” global_colors_info=”{}”]<\/p>\n \u00b3\u00a0These options don\u2019t apply to every situation; they depend on certain factors. Some restrictions apply. For more information, see \u201cEn savoir plus au sujet de ces options\u201d (in French).<\/p>\n [\/et_pb_text][et_pb_divider color=”#ed6b4b” divider_position=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”50px||50px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font_size=”36px” custom_margin=”||-5px|||” custom_padding=”0px||5px|||” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text ul_item_indent=”18px” _builder_version=”4.16″ link_font=”||||on||||” link_text_color=”#40b5bf” ul_line_height=”1.5em” header_2_text_color=”#ed6b4b” header_2_font_size=”30px” header_3_font=”|700|||||||” header_3_text_color=”#ed6b4b” header_3_line_height=”1.4em” custom_margin=”||40px|||” custom_padding=”7px|||||” global_colors_info=”{}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#ed6b4b”]<\/p>\n <\/span><\/p>\n For more than 25 years, <\/span>CAAPs (Centres d\u2019assistance et d\u2019accompagnement aux plaintes)<\/strong>\u2074\u00a0<\/span>have been helping people who are dissatisfied with care received in the health and social services system (hospitals, long-term care facilities, etc.) or who believe their health rights have been violated. CAAPs have been helping PSR tenants in their efforts to ensure compliance with their leases since 2019.<\/span><\/p>\n Their mission in this regard isn\u2019t to provide legal representation<\/strong> but to support you<\/strong>, as a PSR tenant or a PSR tenant\u2019s informal caregiver, throughout any process you undertake, in a way that respects your choices and your right to act.<\/p>\n CAAPs are a group of independent community organizations that are present in every region of the province and have a mandate from the Government of Quebec. Their services are <\/span>free and confidential<\/strong>. CAAP advisors are professionals <\/span>who listen to and care about<\/strong> the people who come to them for help.<\/span><\/p>\n <\/span><\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font_size=”12px” custom_margin=”35px||-1px||false|” locked=”off” global_colors_info=”{}”]<\/p>\n \u2074 Translation : Complaint Assistance and Support Centre <\/span><\/p>\n [\/et_pb_text][et_pb_divider color=”#ed6b4b” divider_position=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”50px||35px||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”|auto|54px|auto||” custom_padding=”0px|0px|0px|0px|true|true” custom_css_main_element=”margin:auto;” border_radii=”on|3px|3px|3px|3px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/fcaap.ca\/wp-content\/uploads\/2021\/04\/Logo_Quebec_Anglais-1.png” title_text=”Logo_Quebec_Anglais” align_tablet=”center” align_phone=”” align_last_edited=”on|tablet” _builder_version=”4.16″ _module_preset=”default” width=”200px” module_alignment=”left” module_alignment_tablet=”center” module_alignment_phone=”” module_alignment_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|on” _builder_version=”4.16″ _module_preset=”default” module_alignment=”center” custom_padding=”||50px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#ed6b4b” divider_position=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”-1px||29px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”https:\/\/fcaap.ca\/wp-content\/uploads\/2021\/04\/signing-a-lease.jpg” title_text=”signing-a-lease” url=”https:\/\/publications.msss.gouv.qc.ca\/msss\/fichiers\/2019\/19-830-24A.pdf” url_new_window=”on” _builder_version=”4.16″ _module_preset=”default” width=”45%” module_alignment=”center” custom_margin=”9px|||||” border_width_all=”1px” border_color_all=”#b5b5b5″ global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/publications.msss.gouv.qc.ca\/msss\/fichiers\/2019\/19-830-24A.pdf” url_new_window=”on” button_text=”Signing a lease at a private seniors\u2019 residence ” button_alignment=”left” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#40b5bf” button_bg_enable_image=”off” button_font=”|700|||||||” button_use_icon=”off” custom_padding=”10px|18px|10px|18px|true|true” button_text_size_tablet=”” button_text_size_phone=”18px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#ed6b4b” button_bg_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_divider color=”#ed6b4b” divider_position=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”31px||31px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”https:\/\/fcaap.ca\/wp-content\/uploads\/2021\/04\/being-a-lessee.jpg” title_text=”being-a-lessee” url=”https:\/\/publications.msss.gouv.qc.ca\/msss\/fichiers\/2019\/19-830-25A.pdf” url_new_window=”on” _builder_version=”4.16″ _module_preset=”default” width=”45%” module_alignment=”center” custom_margin=”9px|||||” border_width_all=”1px” border_color_all=”#b5b5b5″ global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/publications.msss.gouv.qc.ca\/msss\/fichiers\/2019\/19-830-25A.pdf” url_new_window=”on” button_text=”Being a tenant in a private seniors\u2019 residence ” button_alignment=”left” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#40b5bf” button_bg_enable_image=”off” button_font=”|700|||||||” button_use_icon=”off” custom_padding=”10px|18px|10px|18px|true|true” button_text_size_tablet=”” button_text_size_phone=”18px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#ed6b4b” button_bg_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_divider color=”#ed6b4b” divider_position=”center” _builder_version=”4.16″ _module_preset=”default” custom_margin=”24px||24px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_testimonial _builder_version=”4.16″ body_link_font=”||||on||||” custom_margin=”42px||0px||false|false” global_colors_info=”{}”]<\/p>\nINFORMATION<\/strong><\/span>.<\/span><\/h2>\n
What is a private seniors’ residence (PSR) ?<\/strong><\/span><\/h2>\n
The obligation to sign a lease<\/b><\/h3>\n
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Your rights and obligations<\/b><\/strong><\/span><\/h2>\n
As a tenant you have the RIGHT to:<\/strong><\/h3>\n
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You also have certain OBLIGATIONS:<\/strong><\/h3>\n
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\n[\/et_pb_sidebar][et_pb_divider color=”#ed6b4b” divider_position=”center” disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” custom_margin=”-1px||0px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”https:\/\/fcaap.ca\/wp-content\/uploads\/2021\/04\/signing-a-lease.jpg” title_text=”signing-a-lease” url=”https:\/\/publications.msss.gouv.qc.ca\/msss\/fichiers\/2019\/19-830-24A.pdf” url_new_window=”on” disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” custom_margin=”9px|||||” border_width_all=”1px” border_color_all=”#b5b5b5″ global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/publications.msss.gouv.qc.ca\/msss\/fichiers\/2019\/19-830-24A.pdf” url_new_window=”on” button_text=”Signing a lease at a private seniors\u2019 residence ” button_alignment=”center” disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#40b5bf” button_bg_enable_image=”off” button_font=”|700|||||||solid” button_use_icon=”off” custom_padding=”10px|18px|10px|18px|true|true” button_text_size_tablet=”” button_text_size_phone=”14px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#ed6b4b” button_bg_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_divider color=”#ed6b4b” divider_position=”center” disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” custom_margin=”24px||24px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”https:\/\/fcaap.ca\/wp-content\/uploads\/2021\/04\/being-a-lessee.jpg” title_text=”being-a-lessee” url=”https:\/\/publications.msss.gouv.qc.ca\/msss\/fichiers\/2019\/19-830-25A.pdf” url_new_window=”on” disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” custom_margin=”9px|||||” border_width_all=”1px” border_color_all=”#b5b5b5″ global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/publications.msss.gouv.qc.ca\/msss\/fichiers\/2019\/19-830-25A.pdf” url_new_window=”on” button_text=”Being a lesse in a private seniors\u2019 residence ” button_alignment=”center” disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#ffffff” button_bg_color=”#40b5bf” button_bg_enable_image=”off” button_font=”|700|||||||solid” button_use_icon=”off” custom_padding=”10px|18px|10px|18px|true|true” button_text_size_tablet=”” button_text_size_phone=”14px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_bg_color__hover=”#ed6b4b” button_bg_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_divider color=”#ed6b4b” divider_position=”center” disabled_on=”on|on|off” _builder_version=”4.16″ _module_preset=”default” custom_margin=”24px||24px||true|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_testimonial disabled_on=”on|on|off” _builder_version=”4.16″ body_link_font=”||||on||||” custom_margin=”42px|||||” global_colors_info=”{}”]<\/p>\nDID YOU KNOW ?\u00a0<\/strong><\/span><\/h3>\n
HELP<\/strong><\/span>.<\/span><\/h2>\n
Are you experiencing a problem at your residence?<\/strong><\/h2>\n
You\u2019re not alone. CAAPs are there to help.<\/span><\/span><\/h3>\n
One problem, multiple solutions<\/h3>\n
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SUPPORT<\/strong><\/span>.<\/span><\/h2>\n
Here\u2019s how a CAAP can help you<\/span><\/b><\/h2>\n
Provide you with information…<\/span><\/h3>\n
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Provide you with help and support…<\/span><\/h3>\n
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Talk to someone who listen to
<\/span><\/h3>\n\n
<\/a><\/b><\/li>\n<\/ul>\nCAAPs are there to provice you with<\/span> INFORMATION, <\/span>HELP and SUPPORT.<\/h3>\n
DID YOU KNOW ?\u00a0<\/strong><\/span><\/h3>\n