[et_pb_section fb_built=”1″ inner_shadow=”on” fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_slider _builder_version=”4.21.0″ header_font=”||||||||” hover_enabled=”0″ box_shadow_style=”preset6″ box_shadow_blur=”10px” box_shadow_color=”rgba(0,0,0,0.1)” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_enabled=”0″][et_pb_slide heading=”YOUR RIGHTS IN HEALTHCARE” use_bg_overlay=”on” bg_overlay_color=”rgba(147,85,2,0.19)” use_text_overlay=”on” text_overlay_color=”rgba(255,255,255,0.56)” text_border_radius=”10px” _builder_version=”4.21.0″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#003b7f” header_font_size=”34px” header_line_height=”1.2em” body_font=”|700|||||||” body_text_align=”center” body_text_color=”#e06400″ body_font_size=”22px” body_letter_spacing=”1px” body_line_height=”1.2em” background_color=”#ffffff” background_image=”http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/07\/fcaap-vos-droits.jpg” parallax=”on” parallax_method=”off” button_icon_placement=”right” button_on_hover=”on” text_orientation=”center” background_layout=”light” hover_enabled=”0″ header_font_size_tablet=”30px” header_font_size_phone=”18px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”22″ body_font_size_phone=”12px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on” sticky_enabled=”0″]<\/p>\n
You can uphold them<\/span><\/strong><\/p>\n [\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ animation_style=”fade” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ text_font=”||||||||” text_font_size=”18px” header_font=”||||||||” header_font_size=”34px” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”15px” text_font_size_last_edited=”on|desktop” header_font_size_tablet=”” header_font_size_phone=”24px” header_font_size_last_edited=”on|phone” inline_fonts=”Dosis” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Everyone who receives services or care from the health and social services network has rights\u00a0<\/strong>under the Act respecting health services and social services <\/span><\/strong>(ARHSSS). To uphold your rights, you have to know what they are.<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#04458c” open_toggle_background_color=”#f4f4f4″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#c1c1c1″ icon_color=”#0aa4af” _builder_version=”4.16″ toggle_level=”h2″ toggle_font=”|700|||||||” toggle_text_align=”left” toggle_font_size=”21″ body_font=”||||||||” body_text_align=”justify” body_text_color=”#353535″ text_orientation=”left” animation_style=”slide” toggle_font_size_tablet=”” toggle_font_size_phone=”18px” toggle_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”13px” body_font_size_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_accordion_item title=”1. The right to be informed” open=”on” open_toggle_text_color=”#1b4984″ closed_toggle_background_color=”#dddddd” icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Everyone has the right to be informed of the health and social services and resources available in their community <\/b>and of how to access <\/b>them.<\/span> Institutions that are unable to provide certain services must refer individuals to another institution, organization, or person who can provide those services, so that users know where to go and how to access the services required by their condition.<\/span><\/span><\/p>\n Before consenting to care, every user of health services and social services is entitled to be informed<\/b>of their state of health and welfare<\/b>and to be acquainted with the various options open to them and the risks and consequences<\/b>generally associated with each option<\/span>.<\/span> Users also have the right to be informed, as soon as possible, of any accidents that occur during the provision of services <\/b>that may impact or have impacted their health as well as any measures taken to remedy such consequences, where appropriate, or to prevent such an accident from happening again.<\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”2. The right to receive adequate services” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”rgba(10,163,168,0.42)” icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Scientifically appropriate services<\/span><\/b>:<\/em><\/strong><\/span><\/p>\n Institutions and professionals must provide scientifically recognized services that meet the criteria of objectivity, rigour, and scientific method. Physicians must practice their profession in accordance with the highest possible current medical standards […] (Code of ethics of physicians<\/i>(CEP) ref. s. 44) and make their diagnosis with the greatest care, using the most appropriate scientific methods […] (CEP ref. s. 46).<\/span><\/p>\n Humanly and socially appropriate services<\/i><\/b>:<\/em><\/strong><\/span><\/p>\n Respect for users and recognition of their rights and freedoms must inspire every act performed in their regard. Users must be treated, in all interventions, with courtesy, fairness, and understanding, and with respect for their dignity, autonomy, needs, and safety.<\/span> With continuity:<\/em><\/strong><\/span><\/p>\n Institutions and professionals must provide follow-up in accordance with the state of the user\u2019s health and well-being.<\/span> Safe, personalized services:<\/em><\/strong><\/span><\/p>\n Professionals must take into account the values, culture, religion, and other personal beliefs of users when providing care and services.<\/span> Available resources must be taken into account when exercising this right.\u00a0<\/strong><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”3. The right to choose the professional and institution” closed_toggle_background_color=”#dddddd” icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Everyone has the right to choose the professional and institution <\/b>from whom or which they wish to receive health or social services.<\/span> For various reasons, users may feel more or less comfortable with certain professionals who provide services. In interventions that are crucial to a person\u2019s health and well-being, a harmonious and satisfactory relationship between users and professionals is very important. For example, users may decide that a particular institutions is better suited to their needs because they can\u00a0access the professional of their choice<\/b>. Others users may find it useful to get a second opinion about their health and well-being.<\/span> However, this right cannot infringe upon a physician\u2019s freedom to agree or refuse to treat a user<\/b>. Therefore, \u201cA physician may put an end to a therapeutic relationship when there is a reasonable and just cause for doing so, particularly when the normal conditions required to establish or maintain mutual trust are absent, or if such trust no longer exists. Inducement on the part of the patient to perform illegal, unjust or fraudulent acts constitutes a reasonable and just cause.\u201d (Code of ethics of physicians<\/i>, s. 19).<\/span> This right to choose is always exercised within the limits defined <\/b>by section 13 of ARHSSS, in particular in accordance with (…) human, material, and financial resources <\/b>available to the institution.<\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”4. The right to receive the care” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”rgba(10,175,164,0.41)” icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Everyone whose life or bodily integrity is in peril is entitled to receive the care required by their condition. Every institution shall, where requested, ensure that such care is provided.<\/span> The\u00a0right to assistance is a fundamental right <\/b>recognized by the Charter of Human Rights and Freedoms<\/i>(R.S.Q., c. C-12, s. 2). When applied in the health and social services sector, it means that professionals must provide the care users require in emergency situations, an obligation that takes precedence over professionals\u2019 freedom to refuse to treat someone.<\/span> This obligation is not only individual\u2014it is also binding on the institution, which is responsible for ensuring that care is provided to the user whose life or bodily integrity is endangered. Furthermore, the Act entrusts each integrated health and social service centre (CISSS) and integrated university health and social service centre (CIUSSS) with various duties related to coordinating services with the specific aim of distributing emergency cases and ensuring users\u2019 needs are met quickly and adequately.<\/b><\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”5. The right to accept or refuse care” closed_toggle_background_color=”#d8d8d8″ icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n Free<\/strong><\/em><\/span><\/p>\n Users must not be coerced or threatened, and their faculties cannot be impaired.<\/span> Informed\u00a0<\/em><\/strong><\/span><\/p>\n Users must understand the nature of the illness to be treated, the nature, purpose and effects of the treatment, and any possible alternatives. Users must also be informed of the procedure that will be used and of the risks and possible consequences, and be aware of the consequences of refusing treatment.<\/span> Users can ask any question they deem important <\/b>and must obtain all answers in plain and understandable language<\/b>. Note that written consent is a formality in certain circumstances only: anesthesia, organ donation surgery, and experimental treatment.<\/span> Refusal of treatment<\/em><\/strong><\/span><\/p>\n Users may, at any time, refuse treatment or part of a treatment.<\/span> Ability to consent to care<\/strong><\/em><\/span><\/p>\n To be able to consent to care, users must be able to understand the information the physician gives them, assess its consequences, and make a decision. Otherwise, the physician must obtain substituted consent from a designated or presumed representative<\/b>. Note that court authorization is not required to administer emergency or hygiene care that an unfit patient refuses. In these cases, health professionals may go against the patient\u2019s wishes.<\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”6. The right to participate in any decision” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”rgba(10,181,161,0.4)” icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n In particular, users have the right to help develop their intervention plan or individualized service plan<\/b>, when such plans are required. The same applies to any <\/b>changes made to these plans.<\/span> The Act recognizes that users have an active role to play in making decisions that may impact their health or well-being. The right of users to participate in decisions that concern them is also consistent with certain of the rights described above, including the right to information and the right to give or withhold consent.<\/span> The\u00a0right to participate in decisions\u00a0<\/b>is key when developing an intervention plan or an individualized service plan to meet the needs of a user.<\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”7. The right to be accompanied and assisted” closed_toggle_background_color=”#dddddd” icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n All users have the right to be accompanied and assisted b<\/b>y a person of their choice\u00a0<\/b>when they want to obtain information or take steps <\/b>in relation to any service provided by or on behalf of an institution or by any professional practicing their profession in a centre operated by the institution.<\/span><\/span> The accompanying person can be a spouse, relative, friend, CAAP advisor, user committee representative, or any other person of the user\u2019s choice.<\/span> Some users may be worried and uncertain and find it difficult to take steps to get information about the services they need. That is why the Act gives users the option of being assisted and accompanied by a person of their choice. This reassures and comforts users and gives them confidence. Note that accompaniment cannot be provided as part of <\/b>care and services such as consultations, medical examinations, and therapy.<\/span> However, recognizing the user\u2019s right to be accompanied and assisted does not exempt the user from explaining, if necessary, their reasons for requesting such assistance<\/b>. This is part of the normal communication that must exist between users and institutions or between users and the professionals they contact to obtain information or services.<\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”8. The right to be represented” closed_toggle_text_color=”#f7f7f7″ closed_toggle_background_color=”rgba(10,168,165,0.35)” icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n The rights of any person under this Act may be exercised by a representative. The following people are presumed to be representatives, depending on the circumstances and subject to the priorities provided for in the Civil Code<\/i>:<\/span><\/p>\n It is important to note that a person who accompanies and assists a user does not at any time replace the user<\/b>, although a representative speaks and acts in place of the user. Representatives can therefore exercise all the rights users are entitled to when they are unable to give or refuse to give consent. Representatives must be informed, and they are the ones who participate in decisions and who can avail themselves of the right to be accompanied or assisted.<\/span> <\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”9. The right to stay at a hospital or institution” closed_toggle_background_color=”#dddddd” icon_color=”#ffffff” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n An\u00a0institution cannot cease to lodge a user who has been discharged unless the user’s condition allows them to return home or receive care at home<\/b>, or unless their admission to another institution or intermediate or family-type resource where the user can receive the services they require is assured.<\/span>To uphold your rights, you have to know what they are.<\/span><\/span><\/h1>\n
…\u00a0about services and resources available un your community<\/b><\/span><\/h4>\n
… about the state of your health and well-being<\/strong><\/span><\/h4>\n
… that are scientifically, humanly and socially appropriate and are offered with continuity and in a personalized and safe manner<\/strong>\u00a0<\/span><\/span><\/h4>\n
.<\/span>.. your condition requires<\/strong><\/span><\/h4>\n
Users cannot be made to undergo care or any other intervention without their free and informed consent<\/strong><\/span><\/h4>\n
… affecting your health or well-being<\/b><\/span><\/h4>\n
\n
…\u00a0<\/span>if one’s condition requires it<\/strong><\/span><\/h4>\n