{"id":2220,"date":"2023-01-27T15:28:14","date_gmt":"2023-01-27T19:28:14","guid":{"rendered":"http:\/\/fcaap.ca\/?page_id=2220"},"modified":"2024-09-26T18:42:54","modified_gmt":"2024-09-26T22:42:54","slug":"mistreatment","status":"publish","type":"page","link":"https:\/\/fcaap.ca\/en\/mistreatment\/","title":{"rendered":"Mistreatment"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;28&#8243; box_shadow_style=&#8221;preset6&#8243; box_shadow_blur=&#8221;10px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][et_pb_slide heading=&#8221;ABUSE&#8221; use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;on&#8221; text_overlay_color=&#8221;rgba(255,255,255,0.54)&#8221; text_border_radius=&#8221;6&#8243; _builder_version=&#8221;4.16&#8243; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#1b4984&#8243; header_font_size=&#8221;40px&#8221; body_font=&#8221;|700|||||||&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#db6d00&#8243; body_letter_spacing=&#8221;1px&#8221; background_color=&#8221;#ffffff&#8221; background_image=&#8221;http:\/\/fcaap.ca\/wp-content\/uploads\/2017\/12\/fcaap-apropos-nous-maltraitance.jpeg&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;light&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;20px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;14px&#8221; body_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<h1><strong><span style=\"color: #ed6b4b;\">What can you do?<\/span><\/strong><\/h1>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;28px|0px|28px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;18px&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#40b5bf&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;12px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; inline_fonts=&#8221;The Girl Next Door,Dosis&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><span style=\"color: #40b5bf; font-family: Dosis; font-weight: normal;\">Abuse of elders and other vulnerable adults is an issue of fundamental concern for our society.<\/span><\/h2>\n<p><span lang=\"EN-CA\">Abuse can take many forms, and affects many people on a daily basis. It can manifest as <b>violence<\/b>or as <b>simple neglect<\/b>. It is important to be able to identify abuse and to help those experiencing it.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;28px|0px|28px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #1b4984;\"><strong>The different types of abuse<\/strong><\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;|on|||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;25px&#8221; max_width=&#8221;85%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ed6b4b;\"><strong>Psychological<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><img decoding=\"async\" class=\"wp-image-869 aligncenter size-full lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-agisme.png\" alt=\"\" width=\"165\" height=\"165\" \/><noscript><img decoding=\"async\" class=\"wp-image-869 aligncenter size-full lazyload\" src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-agisme.png\" alt=\"\" width=\"165\" height=\"165\" srcset=\"https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-agisme.png 300w, https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-agisme-150x150.png 150w\" sizes=\"(max-width: 165px) 100vw, 165px\" \/><\/noscript><\/p>\n<p>&nbsp;<\/p>\n<p><span lang=\"EN-CA\">Actions, remarks, or attitudes that negatively affect an individual\u2019s psychological well-being or integrity.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Violence<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">emotional blackmail, manipulation, humiliation, insults, infantilization, degrading remarks, verbal and non-verbal threats, etc.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Neglect:<\/span><\/strong><span lang=\"EN-CA\"> <\/span><span lang=\"EN-CA\">rejection, indifference, social isolation<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ed6b4b;\"><strong>Physical<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/fcaap-maltraitance-physique.jpg\" width=\"171\" height=\"171\" alt=\"\" class=\"wp-image-1568 aligncenter size-full lazyload\" \/><noscript><img decoding=\"async\" src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/fcaap-maltraitance-physique.jpg\" width=\"171\" height=\"171\" alt=\"\" class=\"wp-image-1568 aligncenter size-full lazyload\" srcset=\"https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/fcaap-maltraitance-physique.jpg 300w, https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/fcaap-maltraitance-physique-150x150.jpg 150w\" sizes=\"(max-width: 171px) 100vw, 171px\" \/><\/noscript><\/p>\n<p>&nbsp;<\/p>\n<p><span lang=\"EN-CA\">Inappropriate actions or gestures, or absence of appropriate action, which harm physical well-being or integrity.<o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Violence<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">pushing, hitting, brutalizing, force-feeding, burning, inappropriate use of restraints, etc.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Neglect:\u00a0<\/span><\/strong><span lang=\"EN-CA\">failure to provide a reasonable level of comfort or safety, failure to provide assistance with eating, grooming, hygiene, or taking medication<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ed6b4b;\"><strong>Sexual<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/FCAAP-MALTRAITANCE-SEXUELLE.jpg\" width=\"167\" height=\"167\" alt=\"\" class=\"wp-image-1567 aligncenter size-full lazyload\" \/><noscript><img decoding=\"async\" src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/FCAAP-MALTRAITANCE-SEXUELLE.jpg\" width=\"167\" height=\"167\" alt=\"\" class=\"wp-image-1567 aligncenter size-full lazyload\" srcset=\"https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/FCAAP-MALTRAITANCE-SEXUELLE.jpg 300w, https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/FCAAP-MALTRAITANCE-SEXUELLE-150x150.jpg 150w\" sizes=\"(max-width: 167px) 100vw, 167px\" \/><\/noscript><\/p>\n<p><span lang=\"EN-CA\">Sexual actions, gestures, words or attitudes that are non-consensual and that undermine an individual\u2019s well-being, integrity, or sexual identity.<o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Violence<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">suggestive remarks or attitudes, jokes or insults with sexual connotations, promiscuity, exhibitionist behaviour, sexual assault, etc.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><b><span lang=\"EN-CA\">Neglect<\/span><\/b><span lang=\"EN-CA\"><strong>:<\/strong>\u00a0failure to provide privacy, failure to respect a person\u2019s sexual orientation or gender identity <o:p><\/o:p><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #1b4984;\"><strong>DID YOU KNOW?\u00a0<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span lang=\"EN-CA\">Abuse is a single or repetitive act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person. <i>(from the Governmental Action Plan to Counter Elder Abuse 2010\u20132015, p.17)<\/i><\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; max_width=&#8221;85%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ed6b4b;\"><strong>Organizational<\/strong><\/span><\/h3>\n<h2><span style=\"color: #d66700;\"><strong><img decoding=\"async\" class=\"wp-image-863 aligncenter size-full lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-organisationnelle.png\" alt=\"\" width=\"169\" height=\"169\" \/><noscript><img decoding=\"async\" class=\"wp-image-863 aligncenter size-full lazyload\" src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-organisationnelle.png\" alt=\"\" width=\"169\" height=\"169\" srcset=\"https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-organisationnelle.png 300w, https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-organisationnelle-150x150.png 150w\" sizes=\"(max-width: 169px) 100vw, 169px\" \/><\/noscript><\/strong><\/span><\/h2>\n<p><span lang=\"EN-CA\">Any prejudicial situation created or tolerated by organizational procedures (private, public, or community institutions providing care or services of any kind), and that compromises people\u2019s rights and freedoms.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Violence<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">services provided in an abrupt manner<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Neglect<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">services ill-adapted to needs, reduced organizational capacity, inadequate staff training, etc.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ed6b4b;\"><strong>Ageism<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/fcaap-agisme.jpg\" width=\"174\" height=\"174\" alt=\"\" class=\"wp-image-1566 aligncenter size-full lazyload\" \/><noscript><img decoding=\"async\" src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/fcaap-agisme.jpg\" width=\"174\" height=\"174\" alt=\"\" class=\"wp-image-1566 aligncenter size-full lazyload\" srcset=\"https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/fcaap-agisme.jpg 300w, https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/08\/fcaap-agisme-150x150.jpg 150w\" sizes=\"(max-width: 174px) 100vw, 174px\" \/><\/noscript><\/p>\n<p><span lang=\"EN-CA\">Negative or hostile attitudes towards someone due to their age, giving rise to prejudicial acts or social exclusion.<o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Violence<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">imposition of age-based restrictions or social norms, reduced access to certain resources, prejudice, infantilization, contempt<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Neglect<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">indifference to ageist practices or comments witnessed, etc.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><strong><span style=\"color: #c9641c;\"><span style=\"color: #ed6b4b;\">Violation of rights<\/span><\/span><\/strong><\/h3>\n<p style=\"text-align: center;\"><span style=\"color: #c9641c;\"><img decoding=\"async\" class=\"wp-image-871 aligncenter size-full lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-violation-des-droits.png\" alt=\"\" width=\"163\" height=\"163\" \/><noscript><img decoding=\"async\" class=\"wp-image-871 aligncenter size-full lazyload\" src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-violation-des-droits.png\" alt=\"\" width=\"163\" height=\"163\" srcset=\"https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-violation-des-droits.png 300w, https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-violation-des-droits-150x150.png 150w\" sizes=\"(max-width: 163px) 100vw, 163px\" \/><\/noscript><\/span><\/p>\n<p><span lang=\"EN-CA\">Any infringement of individual and social rights and freedoms.\u00a0<o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Violence<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">forced medical treatment, denial of the right to choose, receive telephone calls or visits, practise one\u2019s religion, or express one\u2019s sexual orientation<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Neglect<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">lack of information or misinformation about rights, failure to recognize the person\u2019s abilities<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #d1750c;\"><strong><span style=\"color: #ed6b4b;\">Material or financial<\/span><\/strong><\/span><\/h3>\n<h3 style=\"background-color: #ffffff;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-888 lazyload\" style=\"font-size: 20px;\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-financiere.png\" alt=\"\" width=\"163\" height=\"163\" \/><noscript><img decoding=\"async\" class=\"aligncenter size-full wp-image-888 lazyload\" style=\"font-size: 20px;\" src=\"http:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-financiere.png\" alt=\"\" width=\"163\" height=\"163\" srcset=\"https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-financiere.png 300w, https:\/\/fcaap.ca\/wp-content\/uploads\/2018\/03\/fcaap-maltraitance-financiere-150x150.png 150w\" sizes=\"(max-width: 163px) 100vw, 163px\" \/><\/noscript><\/h3>\n<p><span lang=\"EN-CA\">Fraudulent, illegal, unauthorized, or dishonest acquisition of a person\u2019s property or legal documents, lack of financial or legal information or misinformation.<o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Violence<\/span><\/strong><strong><span lang=\"EN-CA\">: <\/span><\/strong><span lang=\"EN-CA\">pressure to change a will, banking transaction without consent, excessive price charged for services rendered, etc.\u00a0<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p><strong><span lang=\"EN-CA\">Neglect:\u00a0<\/span><\/strong><span lang=\"EN-CA\">failure to manage assets in the person\u2019s interest or to provide necessary goods and\/or services as required, etc.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>[\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; parallax=&#8221;on&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><span style=\"color: #1b4984;\"><strong>Complaint or report ?<\/strong><\/span><\/h2>\n<p><span lang=\"EN-CA\">If you are a victim of or witness to abuse <b>in the <\/b><b>health and social services network<\/b>, you must act to put an end to the situation as quickly as possible.\u00a0<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span>On this purpose you can reach<strong> le Commissaire aux plaintes et \u00e0 la qualit\u00e9 des services de of the institution wich is concerned<\/strong>, and <a href=\"https:\/\/fcaap.ca\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><strong>get help from the CAAP<\/strong><\/a> that wil assist you in the process.<\/p>\n<p><strong>Who can file a complaint:<\/strong><\/p>\n<ul>\n<li>Any older person, vulnerable adult, or victim of abuse<\/li>\n<li>Any legal representative of the abused person<\/li>\n<\/ul>\n<p><strong><span lang=\"EN-CA\">Who can report abuse<\/span>:<\/strong><\/p>\n<ul>\n<li>Anyone who witnesses a problem situation involving abuse<\/li>\n<\/ul>\n<p><span lang=\"EN-CA\">The <strong><a href=\"https:\/\/www.legisquebec.gouv.qc.ca\/en\/document\/cs\/l-6.3\" target=\"_blank\" rel=\"noopener\"><i>Act to combat maltreatment of seniors and other persons of full age in vulnerable situations <\/i><\/a><\/strong>stipulates that the time limits for processing complaints or reports of <b>abuse must be adjusted according to the seriousness of the <\/b>situation. Although there is not set time limit, such cases should receive <b>priority <\/b><span>treatment<\/span>.<\/span><span lang=\"EN-CA\"><o:p><\/o:p><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial _builder_version=&#8221;4.21.0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4><span style=\"color: #1b4984;\"><strong>Obligation to report abuse\u00a0<\/strong><\/span><\/h4>\n<p style=\"text-align: justify;\">Since Bill 115 (the <em>Act to combat maltreatment of seniors and other persons of full age in vulnerable situations<\/em>) was adopted on May 30, 2017, \u201cAny health services and social services provider or any professional within the meaning of the <em>Professional Code<\/em>(chapter C-26) who has reasonable grounds to believe that a person of full age is a victim of a single or repeated act, <strong>must report it immediately if <\/strong>(&#8230;) the person is lodged in a facility maintained by an institution operating a residential and long-term care centre within the meaning of the <em>Act respecting health services and social services<\/em>, as well as any person under tutorship or curatorship, or is a person for whom a protection mandate has been approved\u201d (s. 21).<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #1b4984;\"><strong>The CAAP of your region is there to<\/strong><\/span><\/h2>\n<ul>\n<li><strong>Listen, answer your questions<\/strong>, and provide you with the necessary support<\/li>\n<li>Help you <strong>document your experience <\/strong>in writing and define the harm suffered<\/li>\n<li><strong>Assist and accompany you<\/strong>throughout the complaint or reporting process, including during meetings with the Complaints and Service Quality Commissioner<\/li>\n<li><strong>Refer you\u00a0<\/strong>to appropriate resources according to your needs.<\/li>\n<\/ul>\n<h3>To reach a CAAP advisor :\u00a0<\/h3>\n<h3><span style=\"color: #33cccc;\"><strong>1 877 767-2227<\/strong><\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What can you do?Abuse of elders and other vulnerable adults is an issue of fundamental concern for our society. Abuse can take many forms, and affects many people on a daily basis. It can manifest as violenceor as simple neglect. It is important to be able to identify abuse and to help those experiencing it.The [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-2220","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fcaap.ca\/en\/wp-json\/wp\/v2\/pages\/2220"}],"collection":[{"href":"https:\/\/fcaap.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fcaap.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fcaap.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fcaap.ca\/en\/wp-json\/wp\/v2\/comments?post=2220"}],"version-history":[{"count":8,"href":"https:\/\/fcaap.ca\/en\/wp-json\/wp\/v2\/pages\/2220\/revisions"}],"predecessor-version":[{"id":4849,"href":"https:\/\/fcaap.ca\/en\/wp-json\/wp\/v2\/pages\/2220\/revisions\/4849"}],"wp:attachment":[{"href":"https:\/\/fcaap.ca\/en\/wp-json\/wp\/v2\/media?parent=2220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}